When Customer Service Makes Your Day


Dearest Readers:

After my last post, maybe I should write an update. Yesterday was a bad day for me…one where I wanted to simply crawl into the woodwork and NEVER come out. Today, I am happy to report is a good day.

At least it has started off better. Yesterday, I had one of my emotional meltdowns, right in front of a complete stranger. All I could do was cry, like a baby, as my husband would say.

Yesterday, when I had my meltdown I was at Gerald’s Tires, attempting to get an estimate on brakes and one more tire. I suppose I wasn’t communicating correctly since I was so stressed, but a kind and gentle guy at Gerald’s suddenly became my guardian angel. While I was struggling to communicate, between sighs and tears, a guy named Greg entered the area. He touched my hand, told me everything was going to be ok and they could get me an estimate on these repairs. Well, you guessed it — I burst into tears.

Why? I don’t know. Somebody turned on the water works and I could not stop.

Today, my car is at Gerald’s, to receive the final new tire and brakes. Now, when I travel alone, I will be safe. No monster will find me broken down, or with a flattened or blown out tire along the road. Thank you, God! Thank you, Gerald’s Tires — most especially, thank you, Greg! You were my knight in shining armor yesterday, and today on the phone. There is something to be said about customer service, and I must say, Gerald’s Tires in Mount Pleasant, SC is doing the right thing with their customer service! No Good Ole Boys — just GREAT CUSTOMER SERVICE and they appear to understand the frustrations from a woman’s perspective! Now, I feel better — my writing day can begin!

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